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Summary 2004Estonian Consumer Protection Board (later Board or CPB) was founded in May 1994, so in 2004 there was celebrated its 10th anniversary. The main objectives of the CPB arise from the Consumer Protection Act, where the basic subjects of consumer protection policy are enacted for Estonia. The activities of the Board in 2004 were pursuant to the rights given by 23 acts of public law and some 40 subordinated regulations to certain laws, concerning the consumer protection sphere. In connection with joining the European Union (from 1st of May 2004) there was added 6 regulations of European Council and Commission. So in its further activities CPB started to implement also the EU consumer policy. The main activities of the Board in 2004 were as follows:
CPB turned to the European Commission with application to become a member of European Consumer Centre Network and to open in Estonia a Clearing House of this network (ECC/CH). The acceptance was got and the ECC/CH of Estonia would be opened in 2005. It will help to solve cross-border cases of consumer complaints via European Consumer Help Net and get access to Alternative Dispute Resolution (ADR) scheme developed in EU. As of 1st of January 2005, the personnel of the CPB consisted of 62 employees. The budget of 2004 amounted 9,9 mln EEK (633 thous. EUR). The Board continued to be actively engaged in market supervision and consultation of consumers. Many activities of the Board were initiated on the basis of complaints received from the consumers. In comparison with earlier years, one can admit that by the help of the Board, the situation on Estonian consumer market has improved significantly. |